Privacy Policy

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our booking services.

1. Information We Collect

When you make an inquiry or book a tour with us, we may collect the following types of personal information:

• Identity & Contact Data: Your full name, email address, phone number (WhatsApp), and nationality.
• Booking Data: Travel dates, pick-up locations (hotel details), and specific requests or dietary requirements.
• Financial Data: We do not store your full credit card details on our servers. All transactions are securely processed through trusted and encrypted third-party payment gateways (such as PayPal, Stripe, or local bank processors).

2. How We Use Your Information

We strictly use the information we collect for the following purposes:

• To process, confirm, and manage your tour bookings.
• To communicate with you regarding your trip (e.g., sending payment links, itineraries, and pick-up schedules).
• To coordinate with our local partners (such as activity operators or drivers) strictly for the purpose of executing your planned activities.
• To improve our website functionality and customer service experience.

3. Data Protection & Sharing

We take your digital security seriously and implement appropriate security measures to prevent your personal data from being lost, accessed, or altered in an unauthorized way. We will never sell, rent, or trade your personal information to outside parties. We only share the absolute minimum required data with our trusted operational partners in Bali to ensure your trip runs smoothly.

4. Cookies & Tracking

Our website uses "cookies" to enhance your browsing experience. Cookies are small data files placed on your device to help us analyze website traffic, remember your language preferences, and provide a seamless booking process. You can choose to disable cookies through your browser settings, though this may affect how certain features on our website function.

5. Your Rights

You have the right to request access to the personal data we hold about you, or ask us to correct, update, or permanently delete it from our system. If you wish to exercise these rights or have any questions regarding this Privacy Policy, please do not hesitate to contact our customer support team via email or WhatsApp.