Please read these Terms and Conditions carefully before booking your trip. By accessing our website, submitting an inquiry, and using our services, you agree to be bound by the following terms.
1. Booking and Payment
- Deposit: A 50% down payment is required to secure and confirm your booking. Your reservation is not fully confirmed until this deposit is received.
- Final Payment: The remaining balance must be paid in full at least 7 days prior to your scheduled arrival or trip date, unless otherwise agreed in writing.
- Pricing: All prices are quoted in Indonesian Rupiah (IDR) unless stated otherwise. Prices are subject to change without prior notice, but confirmed bookings with paid deposits will not be affected.
2. Cancellations and Modifications
All cancellation and date change requests must be submitted in writing via email or our official WhatsApp. Please refer to our Refund & Cancellations Policy for detailed information regarding refund eligibility based on the time of cancellation. We reserve the right to alter any itinerary or cancel a trip due to safety concerns, in which case a suitable alternative or refund will be offered.
3. Traveler Responsibilities
- Travel Documents: It is your responsibility to ensure you have a valid passport (minimum 6 months validity from the date of entry), required visas, and any necessary health documents before arriving in Bali.
- Punctuality: Please be ready at your hotel lobby at the designated pick-up time. Significant delays caused by the customer may result in a shortened itinerary or tour cancellation without a refund.
- Code of Conduct: We reserve the right to refuse service or terminate a tour immediately if a guest's behavior is deemed unsafe, highly disruptive, or deeply disrespectful to local Balinese customs and laws.
4. Liability and Insurance
While we strictly partner with trusted, licensed local operators for activities such as ATV riding, rafting, and water sports, engaging in adventure tourism carries inherent risks.
- Travel Insurance: We strongly advise all guests to purchase comprehensive personal travel insurance that covers medical expenses, accidents, and activity-related injuries prior to traveling.
- Limitation of Liability: We shall not be held liable for any personal injury, illness, loss, damage, or theft of personal belongings during the tour, except where such loss is directly caused by our proven gross negligence.
5. Force Majeure
We cannot be held responsible or liable for any failure to fulfill our obligations if such failure is caused by events beyond our reasonable control (Force Majeure). This includes, but is not limited to, extreme weather conditions, natural disasters, flight delays, strikes, or sudden governmental regulations.
