Refund & Cancellations

We understand that travel plans can change unexpectedly. Below is our standard cancellation and refund policy to ensure a fair and transparent process for all our guests.

1. Standard Cancellation Timeframes

If you need to cancel your booking, the following refund rules will apply based on the time of your request:

• More than 48 hours before the trip: 100% Full Refund of your payment or deposit.
• Between 24 to 48 hours before the trip: 50% Refund of the total booking cost.
• Less than 24 hours or No-Show: No Refund will be issued.

2. Weather Conditions & Force Majeure

Safety is our top priority. Many of our activities (such as ATV rides, rafting, and island tours) are weather-dependent. If an activity is canceled by our team or the local operator due to severe weather or unsafe conditions, you will be offered the choice of:

• Rescheduling your trip to an alternative date.
• Receiving a 100% Full Refund.

3. How to Request a Cancellation

All cancellation requests must be made by contacting our customer support team directly via email or our official WhatsApp number. Please make sure to provide your Booking Code and the name used for the reservation to speed up the process.

4. Refund Processing Time

Once your cancellation is confirmed and the refund is approved, the funds will be sent back to your original payment method (Credit Card, PayPal, or Bank Transfer). Please allow 5 to 7 business days for the money to reflect in your account, depending on your bank's processing times.